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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Audrey Delgado

Audrey Delgado

March 27, 2025

5  out of  5
rating by Audrey Delgado
"Jenny Renner-Alatorre and her State Farm office are so great to work with! They've taken care of my insurance needs for many years now, and I couldn't be happier. They are friendly and efficient, and have competitive rates and coverage."
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Cheyenne M

March 25, 2025

5  out of  5
rating by Cheyenne M
"This office has always been very kind and helpful. Whenever we have a problem or need something done they are always right on it."
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Gil Pike

March 20, 2025

5  out of  5
rating by Gil Pike
"Absolutely hands on, expert advice and always available to speak!! Quality coverage with fair pricing."
We responded:
"Thank you Gil! We love hearing from you!"
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Danny Alecknavage

March 20, 2025

5  out of  5
rating by Danny Alecknavage
"I called and spoke with Alanna about a policy. She was incredibly polite and patient with all of my questions. She was very knowledgeable and quick to help me. Thank you for the great experience Alanna!"
We responded:
"Thanks Danny! Always nice to get a compliment like that! "
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amanda Lambert

March 20, 2025

5  out of  5
rating by amanda Lambert
"Heather was super friendly and did a great job getting everything set up for me!"
We responded:
"Thank you! We love Heather!"
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Sarah G

March 20, 2025

5  out of  5
rating by Sarah G
"This team responds quickly to inquiries and concerns. Heather went over all the details of policies I've had for years to make sure it was what I truly wanted and needed. Great experience!"
We responded:
"Thank you!!"
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Missy Huber

March 1, 2025

5  out of  5
rating by Missy Huber
"The staff are very attentive and accommodating to my constantly changing needs. They return calls quickly, and will communicate by text or email with concise answers."
We responded:
"Thank you Missy! Enjoy your vacation!!"
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Brittney Bettles

February 28, 2025

5  out of  5
rating by Brittney Bettles
"I was struggling to find affordable insurance, but Jenny was incredibly kind and patient. She took the time to help me find a plan that fit my budget as a single mom. I would recommend anyone to speak with her!"
We responded:
"Thank you so much! We love helping folks find solutions with their auto insurance!"
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Sublevel Hollywood Gaming

February 24, 2025

5  out of  5
rating by Sublevel Hollywood Gaming
"Very friendly and helpful ."
We responded:
"Thank you!"
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Cecelia Baty

February 20, 2025

5  out of  5
rating by Cecelia Baty
"She very easy to work with and great attitude!!"
We responded:
"Thank you for your feedback, we appreciate it!"
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Jackson Tinch

February 19, 2025

5  out of  5
rating by Jackson Tinch
"Our family counts on Jenny’s office for our ever changing insurance needs. No matter who answers the phone it is always a cheerful positive voice. My last visit to the office had Heather helping figure out my insurance needs, always available to answer my on going questions. I enjoy working with local companies who always remember my name. I recommend this office, they go above and beyond. Thank you ladies"
We responded:
"Thank you Jackson. Please let us know if we can help!"
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Wren Huff

February 18, 2025

5  out of  5
rating by Wren Huff
"No joke, Heather spent two hours with me going through all of my coverages, policy questions, potential discounts, and what if scenarios. Where she didn't have an answer, she found it out and sent it my way the same day. That's pretty incredible service."
We responded:
"Thank you so much. We really value Heather also!"
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B Rowe

February 13, 2025

5  out of  5
rating by B Rowe
"Alanna answered my questions and gave advice when asked, policy review by phone."
We responded:
"Thank you!!!"
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Hoffman Estates HOA

February 12, 2025

5  out of  5
rating by Hoffman Estates HOA
"Alanna has been friendly and helpful, always a pleasant voice on the other end of the phone. Thank you very much :)"
We responded:
"We appreciate you!"
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Kay Houghton

February 12, 2025

5  out of  5
rating by Kay Houghton
"Very friendly and helpful!!! Answered all my questions very well - especially as someone who’s new to insurance!"
We responded:
"Thank you Kay!"
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Paulina Gobet

February 8, 2025

5  out of  5
rating by Paulina Gobet
"I can’t recommend Alanna enough! She’s super helpful, always quick to respond, and really knows her stuff. She made the whole insurance process easy and stress-free. If you need a great agent who actually cares, she’s the one to call😃"
We responded:
"Thank you so much!!"
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Savina Howe

February 7, 2025

5  out of  5
rating by Savina Howe
"So so so happy I made the call to speak with Jenny before going with other insurance agents. I was stressing thinking I would have to pay a lot of money only for liability with other quotes I got but I called Jenny and she made sure I got a good price way lower than other insurance company and with full coverage. Very very much worth it, one less thing for me to stress about now. Thank you so much!"
We responded:
"Thank you!!!"
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mij bradley

February 6, 2025

5  out of  5
rating by mij bradley
"I am old. They help me with computer stuff willingly and patiently. They always explain insurance details willingly and completely."
We responded:
"Thank you so much for saying that! We love helping everyone in any way we can. "
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Marianne K

February 2, 2025

5  out of  5
rating by Marianne K
"Went in to see about changing insurance as we’ve been paying way more than we should. Alanna was great and helped us save $300 a month and still have great coverage! She’ also has a wonderful personality. We had good conversation while taking care of business!"
We responded:
"Thank you so much! We love having Alanna on the team! "
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Cheryl Lesmeister

February 1, 2025

1  out of  5
rating by Cheryl Lesmeister
"A woman named Kaley misled me on coverage for rental cars. Totally switched her mind claiming she told me it's only for damage. First time we only discussed that was never brought up. Went over the cost and length. The next she must have found out she was wrong and turned it back to me. So unprofessional I'll be shopping elsewhere!"
We responded:
"Hi Cheryl! So sorry if there was a miscommunication. Rental car coverage, with all insurance companies, only pays for a rental car as part of a covered loss. Please reach out to us and we are happy to talk it through and help in any way!"
Profile photo of Talal Alkhalaf

Talal Alkhalaf

February 1, 2025

5  out of  5
rating by Talal Alkhalaf
"Caitlin made the process smooth and easy to understand!"
We responded:
"Thank you!!"
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Stacey Edwards

January 31, 2025

5  out of  5
rating by Stacey Edwards
"Alanna Schmid Martin is who I usually deal with. She's always super quick to respond and always super helpful. We've been with State Farm and Jenny Renner-Alatorre for a long time, and would really recommend them. We had a claim for the first time ever, last year, and they took care of it so fast. I was really impressed. Thank you!!"
We responded:
"Thank you Stacey"
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michele peterson

January 31, 2025

1  out of  5
rating by michele peterson
"Sold me a product and then when I used the product I payed for they canceled my insurrance. If you say anything about their behaviors or abuse they get extra nasty with you. The independence office is the most un professional insurrance people I have ever had. It's also very over priced since you can't use what you pay for when you need it without being treated like trash and being canceled shame on you"
We responded:
"Hi Michele! Thank you for your feedback. We would love to discuss this with you in further detail if you’re open to it! We feel our personal service to you has gone above and beyond considering the language used. We do not have control over company cancellations. Please reach out if you need anything. "
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Rob

January 29, 2025

5  out of  5
rating by Rob
"Caitlin is always super helpful and attentive. I never feel pressured for anything and she keeps me informed and in the know."
We responded:
"Thank you Rob! We appreciate your feedback!!"
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Cristobal Lumbreras

January 27, 2025

5  out of  5
rating by Cristobal Lumbreras
"State Farm insurance in Independence is a great place to do business with. Very reasonable and good coverages."
We responded:
"Thank you ! We appreciate you!"